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TRAINING ONLINE HANDLING COMPLAIN FOR EFFECTIVITY AND SERVICES EXCELLENT VIA ZOOM

MATERI PELATIHAN

  • Definisi dan hubungan customer, service, excellent dan complaint.
  • Teknik mengenal dan memahami pelanggan
  • Mengenali harapan dan emosi pelanggan
  • Ruang Lingkup pelayanan
  • Service excellent (pelayanan prima)
  • Definisi Excellence
  • Teknik Komunikasi
  • Handling Complain
  • Communication & Interpersonal Skilldalam menghadapi complain
  • Teknik evaluasi dan mengukur kepuasan pelanggan
  • Teknik menangani pelanggan yang kecewa : mengapa dan bagaimana pelanggan dapat kecewa
  • Studi kasusTujuan dan Manfaat  Service Excellence

 

TRAINING ONLINE HANDLING COMPLAIN FOR EFFECTIVITY AND SERVICES EXCELLENT VIA ZOOM

 

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